Send your catalina.out log to support at openboxes.com and I’lll see if I notice anything.
If everything is configured properly this is usually caused by an interruption to the Liquibase database migrations (used to create the OpneBoxes data model) which can take 20-30 minutes to run.
Due to the long delay people assume that something went wrong so they stop tomcat while Liquibase is still running through all of the database migrations. This leaves the application in an invalid state (i.e. a database lock is left behind) and that prevents the application from starting. It’s easy fix but send me the log so i can confirm that this is the problem.