Openboxes Running slowly

Joda84 · March 3, 2026, 1:23pm

Hey all,

Just reaching out as I’ve noticed the last few times that I’ve been logging into Openboxes that the serve seems to be running really slow. Pages don’t seem to load or just take a long time.

Is there any maintenance going on that might have affected this, as didn’t seem to be like this before February? Main reason for the concern is that I am getting ready to upload a lot of stock to the system and concerned that it will struggle to load smoothly when doing this.

Kind regards,

John

jmiranda · March 3, 2026, 1:24pm

Hey @Joda84

Which OpenBoxes server are you referring to?

Justin

jmiranda · March 4, 2026, 7:41am

If you’re referring to one of our servers, let me know the server URL and I’ll investigate.

If you’re noticing slowness on one of your servers, here are some common causes:

not enough heap allocated to Tomcat (default is small, so you might be running out of memory)
VM is too small (not enough memory or CPUs for )
MySQL is not tuned (generally not a problem for smaller instances though)
latency on retrieving certain resource requests (CSS or JS files hosted externally)
latency on requests (your browser is in a different country from the server)
lots of Quartz background jobs running (triggered by an inventory import maybe)

If you can answer the following questions I might be able to pinpoint the problem more easily:

what are your server specs (RAM, CPU, instance type)?
where is the server located?
where are you located (in relation to the server - i don’t need specifics)?
are you seeing slowness across all pages or specific ones (e.g. dashboard)?
are there any errors in the server logs around the time of slowness?
for the pages that are slow to load can you confirm that the server logs (catalina.out) are reporting longer response times as well (check the footer of the page as well)?
how many transactions have been created?

Justin

Joda84 · March 12, 2026, 10:43am

Hey Justin,

Sorry for the delay - I’ve attached a screenshot of what is happening.

jmiranda · March 12, 2026, 1:57pm

@Joda84 Open a terminal window and run the following command.

ps -ef | grep java

Post the response here. It should look something like this.

tomcat   2387795       1  1 02:00 ?        00:12:02 /usr/lib/jvm/java-8-openjdk-amd64/jre/bin/java -Djava.util.logging.config.file=/opt/tomcat/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.awt.headless=true -Djava.security.egd=file:/dev/./urandom -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dsun.io.useCanonCaches=false -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xms2048m -Xmx2048m -XX:MaxPermSize=128m -server -XX:+UseParallelGC -Dignore.endorsed.dirs= -classpath /opt/tomcat/bin/bootstrap.jar:/opt/tomcat/bin/tomcat-juli.jar -Dcatalina.base=/opt/tomcat -Dcatalina.home=/opt/tomcat -Djava.io.tmpdir=/opt/tomcat/temp org.apache.catalina.startup.Bootstrap start

Once I have confirmed the issue we’ll work on increasing memory for the Tomcat configuration. We’ll need to know how much memory is available so run free -h

free -h
               total        used        free      shared  buff/cache   available
Mem:           7.8Gi       2.9Gi       359Mi       4.0Mi       4.5Gi       4.5Gi
Swap:             0B          0B          0B

jmiranda · March 12, 2026, 1:59pm

Also if you could include the Apache error logs, that would also be helpful

tail -100 /var/log/apache2/error.log

Joda84 · March 12, 2026, 2:27pm

Hey Justin,

See details of the error code that we are experiencing.

ype Exception Report

Message org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.codehaus.groovy.grails.exceptions.GrailsRuntimeException: javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

javax.servlet.ServletException: org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.codehaus.groovy.grails.exceptions.GrailsRuntimeException: javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded

net.sf.ehcache.constructs.web.filter.Filter.logThrowable(Filter.java:143)

net.sf.ehcache.constructs.web.filter.Filter.doFilter(Filter.java:91)

org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)

org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)

org.codehaus.groovy.grails.web.util.WebUtils.forwardRequestForUrlMappingInfo(WebUtils.java:298)

org.codehaus.groovy.grails.web.util.WebUtils.forwardRequestForUrlMappingInfo(WebUtils.java:264)

org.codehaus.groovy.grails.web.util.WebUtils.forwardRequestForUrlMappingInfo(WebUtils.java:255)

org.codehaus.groovy.grails.web.mapping.filter.UrlMappingsFilter.doFilterInternal(UrlMappingsFilter.java:183)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

org.codehaus.groovy.grails.web.sitemesh.GrailsPageFilter.obtainContent(GrailsPageFilter.java:245)

org.codehaus.groovy.grails.web.sitemesh.GrailsPageFilter.doFilter(GrailsPageFilter.java:134)

org.codehaus.groovy.grails.web.servlet.mvc.GrailsWebRequestFilter.doFilterInternal(GrailsWebRequestFilter.java:69)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

org.codehaus.groovy.grails.web.filters.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:69)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)

org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

Root Cause

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.codehaus.groovy.grails.exceptions.GrailsRuntimeException: javax.servlet.ServletException: java.lang.OutOfMemoryError: GC overhead limit exceeded

org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:656)

org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:549)

javax.servlet.http.HttpServlet.service(HttpServlet.java:621)

javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)

javax.servlet.FilterChain$doFilter$0.call(Unknown Source)

org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:40)

org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:116)

org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:128)

grails.plugin.springcache.web.GrailsFragmentCachingFilter.doFilter(GrailsFragmentCachingFilter.groovy:66)

net.sf.ehcache.constructs.web.filter.Filter.doFilter(Filter.java:86)