Re: Multiple alert errors in dashboard after install

general
1

Thank you Justin!

For sure, I will read suggested thread and post this message in the forum.

About question 2, after posting, the message composition window showed at the top something like I had no privileges or I wasn’t allowed for that action. As the first post was very long because of the log content. then try a second message without log entry but the message showed again, after that I sent this email.

For installation instructions, I followed https://docs.openboxes.com/en/latest/admin-guide/installation/

My installation environment:

  • Stand alone in a virtual machine with rocky linux 9 with 4 cpu and 8GB ram The machine is full dedicated for this test lab with openboxes.
  • Rocky9 has a tomcat 9 package and was installed it at the beginning , but was removed later. After that, tomcat 9 was installed in /opt/tomcat using apache-tomcat-9.0.115.tar.gz from the apache repo. Perhaps this could be related with the issues.
  • Mariadb version is 10.11
  • Java version is OpenJDK Runtime Environment (build 1.8.0_482-b08)
2

@Fer No worries. It seems our email handler finally picked up one of your email posts. I’ll try to add the rest of the message here to provide more context.

Since you’re not using docker, my initial thought is that the Tomcat directory is maybe not readable/writable by the Tomcat process.

There actually might be a few posts here with the same error message, so search the forum to see if there might be another helpful post.

Let me know if you find anything in the post I suggested.

If you can’t find anything to fix the issue, then I’ll bring this error up with the team to see if they understand what might be happening.

Justin

3

Attempting to include the full email thread.

Multiple alert errors in dashboard after install.eml (113.0 KB)

If anyone is interested in reading the email thread, open it in an email client or this nifty tool https://e.ml/

Here’s a copy of the email (however, this might expire after some period of time).

Make sure to click on the Text button to see the content properly.

image
image1920×918 149 KB

4

Thank you @jmiranda, suggested post helped me a lot.

The issues I was experiencing are the ones described in the thread https://community.openboxes.com/t/internal-server-error-cannot-get-property-inputstream-on-null-object/1045.

As indicated in the thread, the problem was in the machine’s local configuration; in my case:


#$ localectl
System Locale: LANG=es_ES.UTF-8
VC Keymap: es
X11 Layout: es

After changing it to “en_US.UTF-8”, the application worked as expected:

#$ localectl set-locale "en_US.UTF-8"

#$ localectl
System Locale: LANG=en_US.UTF-8
VC Keymap: es
X11 Layout: es
6

:relieved_face: Awesome. Thanks for the follow-up.

Note: I also found the error that occurred when you sent the first email (after the topic creation failed via the web UI).

Email can not be processed: is limited to 32000 characters; you entered 94216. Delivered-To: discuss@openboxes.com Received: by 2002:a05:7300:72d0:b0:2b7:c2bd:f9c5 with SMTP id g16csp1927540dyc;

For large posts, it might be a good idea to break them into smaller posts or post the original message with a truncated version of the stracktrace. Another option would be to use a pastebin (e.g. pastebin.com).

Also, as I mentioned over email, I’m hoping you won’t encounter any more issues with posting because I’ve upped your trust level to a community member.